Privacy Policy

Last updated: March 2026. This policy describes how Svaggy Restaurant ("we", "us", "our") collects and uses your personal information.

Information We Collect

When you use our services, we may collect:

  • Contact information: name, phone number, email address (when you make a reservation or contact us)
  • Order information: items ordered, payment method, bill amount (when you dine with us)
  • Device information: browser type, IP address, device identifiers (when you use our QR ordering system)
  • Payment information: processed securely through Razorpay — we do not store card details
  • Feedback: ratings and comments you voluntarily provide

How We Use Your Information

  • Processing your orders and payments
  • Managing table reservations
  • Sending order confirmations and updates via SMS
  • Improving our menu and service based on feedback
  • Promotional communications (only if you opt in)

Third-Party Services

We share limited data with the following service providers:

  • Razorpay — payment processing
  • Twilio — SMS notifications
  • Resend — email communications
  • Cloudinary — image hosting
  • Google — Maps embed, analytics

These services have their own privacy policies. We do not sell your data.

Data Retention

We retain order data for 3 years for tax and accounting compliance (GST requirements). Contact information is retained until you request deletion. Anonymous feedback may be retained indefinitely.

Your Rights

Under the Digital Personal Data Protection Act 2023 (India), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications

Cookies

We use essential cookies for authentication and session management. No tracking or advertising cookies are used.

Security

We protect your data using HTTPS encryption, secure session management, and access controls. Payment processing is handled by PCI-DSS compliant service providers.

Contact Us

For privacy-related inquiries, contact us at privacy@svaggy.in or call +91 98765 43210.