Refund & Cancellation Policy
Last updated: March 2026. This policy covers refunds for online payments, reservation cancellations, and gift card purchases.
Online Payment Refunds
- Refunds for online payments (Razorpay) are processed within 5-7 business days
- If you were charged but the order was not fulfilled, contact us immediately
- Duplicate charges will be refunded in full upon verification
- Refunds are credited to the original payment method
Order Cancellations
- Orders can be cancelled before the kitchen begins preparation
- Once preparation has started, cancellations are at the manager's discretion
- Cancelled items will not appear on your bill
Reservation Cancellations
- Free cancellation up to 2 hours before the reserved time
- Late cancellations and no-shows may affect future reservation privileges
- If a deposit was paid, it is refundable for cancellations made 24+ hours in advance
- Deposits for cancellations within 24 hours are non-refundable but may be applied as credit
Gift Cards
- Gift card purchases are non-refundable
- Unused balance remains on the card until expiry
- Expired gift cards cannot be refunded or reactivated
Catering & Events
- Full refund for cancellations 7+ days before the event
- 50% refund for cancellations 3-7 days before the event
- No refund for cancellations less than 3 days before the event
How to Request a Refund
Email hello@svaggy.in with your order/reservation details and reason for the refund request. We will respond within 24 hours.